Effective Date: August 6, 2026 

Welcome to MyDocUSA (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mydocusa.com/ and/or use our mobile application (the “App”). Please read this policy carefully.

1. Information We Collect

a. Personal Information

We may collect personal information such as:

• Name

• Email address

• Phone number

• Date of birth

• Address

• Health-related information (only when voluntarily submitted via intake or booking forms)

• Payment details (if applicable)

b. Automatically Collected Data

When you use our website or app, we may automatically collect:

• IP address

• Device information

• Browser type

• Access times

• Pages viewed

• App usage data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide telehealth services

• Process appointments and transactions

• Respond to inquiries

• Improve our website/app performance

• Send updates or service notifications

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service providers assisting with scheduling, hosting, analytics, or communication

• Healthcare providers for delivering services

• Legal or government authorities when required by law

• Payment processors (only when you make a purchase)

All third-party partners are required to protect your data and use it only for specified purposes.

4. Your Privacy Rights

You may:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

To exercise these rights, email us at info@mydocusa.com

5. Data Security

We implement industry-standard security measures, including:

• SSL encryption

• Secure server environments

• Limited data access

However, no transmission method is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

7. Third-Party Links

Our website/app may contain links to third-party websites or services (e.g., IntakeQ, payment gateways). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by updating the “Effective Date” and, if necessary, by email or in-app notification.

9. Geographic Scope of Services

MyDocUSA provides telehealth services to patients located in all 50 states within the United States. We do not offer services or ship any medications, prescriptions, or health-related products outside of the United States.

10. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our telehealth services, process appointments and transactions, maintain appropriate medical and business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements.

10.1. Account and profile information:

We retain account, contact, and profile information while a user’s account remains active. Following a verified account-deletion request, we will delete or de-identify information that we are not legally required to retain within 60 days.

10.2. Health and medical information:

Health information, intake forms, consultation records, prescriptions, treatment information, and other medical records are retained for the period required by applicable federal and state healthcare and medical-record laws. Because MyDocUSA operates in multiple states, required retention periods may vary. Certain medical records may therefore be retained after an account-deletion request when retention is required for healthcare, legal, regulatory, patient-safety, or compliance purposes. When those retention requirements expire, the records will be securely deleted or de-identified.

10.3. Appointment and transaction information:

Appointment, billing, payment, refund, and transaction records are retained for 90 days, or for any longer period required by applicable tax, accounting, payment, or healthcare laws.

10.4. Support communications:

Emails, customer-support requests, complaints, and related communications are retained for up to 90 days after the matter is resolved, unless a longer period is required for legal or compliance purposes.

10.5. Technical, analytics, and application data:

Device information, IP addresses, application activity, access logs, analytics information, and diagnostic data are retained for up to 90 days, after which they are deleted, anonymized, or aggregated unless continued retention is necessary for security, fraud prevention, or legal compliance.

10.6. Backup copies:

Information scheduled for deletion may remain in encrypted or restricted backup systems for up to 60 days. Backup data is not used for ordinary business purposes and will be removed when the applicable backup is overwritten or expires.

10.7. Third-party service providers:

Information processed by service providers, including healthcare platforms, hosting providers, analytics providers, communication providers, pharmacies, and payment processors, may be retained according to contractual requirements and applicable law. When appropriate, we instruct service providers to delete or return personal information associated with a verified deletion request, except where they are legally required to retain it.

10.8. Account and Data Deletion Requests:

Users may request deletion of their MyDocUSA account and associated personal information by emailing info@mydocusa.com with the subject line “Account Deletion Request.”

We may require users to verify their identity before processing a deletion request. Following verification, we will delete or de-identify information that we are not legally required to retain within 60 days. Certain health, medical, transaction, security, fraud-prevention, and compliance records may be retained as described in this Privacy Policy.

Uninstalling the mobile application does not automatically delete information stored on our systems.

11. Contact Us

If you have any questions or concerns, please contact us:

MyDocUSA
Website: https://mydocusa.com/
Email: info@mydocusa.com