Effective Date: 1st January, 2025

At MyDocUSA, we value transparency and want our patients to clearly understand our policies before purchasing our telehealth weight loss services. Please read the following carefully.

Refund Policy

• We maintain a strict “No Refund” policy. All sales, including telehealth consultations and monthly subscriptions, are final.

• Our services involve professional time, expertise, and medical evaluation, which cannot be returned once delivered.

• As this is a monthly subscription, you will be billed automatically each month.

• Refunds will only be considered under exceptional circumstances and must be reviewed and approved by company officials.

• If you believe your case warrants an exception, please submit a detailed explanation to our Clinical Director at info@mydocusa.com.

• MyDocUSA reserves the right to make the final decision on all refund requests.

Cancellation Policy

• You may cancel your subscription at any time, but cancellations must be made before the start of the next billing cycle to avoid being charged for that period.

• If a cancellation request is made after a billing cycle has begun, no refund will be issued for the current month.

• It is the subscriber’s responsibility to manage their subscription and ensure cancellation is completed in advance of the next billing date.

Contact Us

If you have any questions regarding this policy or need assistance with your subscription, please contact us at:
📧 info@mydocusa.com